FAQ

How to make an exchange?

1. In the left column you need to select what you want to give, and in the right - what to receive (example: in the “Give” column - Tether TRC20 Usdt, in the “Receive” column - Monobank UAH. By selecting the desired direction, you will be taken to the application form page. 2. Fill out all fields of the form provided, read and accept the “agreement” and “AML policy.” Click the “Continue” button. 3. Pay for the application. To do this, you must transfer the required amount by following the instructions on our website.

How to get verified?

To pass verification you need to upload a photo of the card and document against the background of our website. If a physical card is missing, you will need to upload a bank statement for the card.

Verification is required to carry out an exchange from your card. All other exchange directions can be made without verification.

What time can I submit an exchange request?

Requests are accepted and processed 24/7, without weekends. Operations that require operator intervention are accepted and processed when the operator is online.

How to make an exchange?

In the left column, select what you want to give, and in the right column, what you want to receive (for example, in the "Give" column - Tether TRC20 USDT, in the "Receive" column - Monobank UAH). After selecting the desired direction, you will be taken to the application form page. Fill in all the fields of the provided form, read and accept the "agreement" and "AML policy". Click the "Continue" button. Pay for the application. To do this, you need to transfer the required amount following the instructions on our website.

How long does it take to process an application?

Auto exchange is performed within 10-60 minutes, 24/7. It is also necessary to take into account the transfer processing time. In the case of processing requests that require operator participation, the processing time is from 5 to 60 minutes. (In rare cases, delays on the part of the bank can take up to 72 hours). After we send the funds to your details, the application receives the status “Completed”. If the funds have not been credited to your account, contact service support.

How does AML verification work?

We check each incoming cryptocurrency transaction. This check allows us to detect stolen coins that were used for fraudulent purposes, passed through a mixer, or were involved in platforms such as the DarkNet and others. If the system detects such coins, the application will be suspended.